Dispute Resolution Policy                                               (BACK)

 

Updated: February 22, 2024

 

Introduction

Screamermine.com ("we," "us," or "our") is committed to providing a positive experience for our customers. Despite our best efforts, disputes may arise in the course of doing business. This Dispute Resolution Policy outlines the procedures for resolving disputes related to your use of our eCommerce website.

 

Scope

This policy covers all disputes arising from transactions and interactions on our eCommerce website. It applies to disputes between screamermine.com and its customers.

 

Methods of Dispute Resolution

 Negotiation and Communication: We encourage customers to first attempt to resolve disputes by contacting our customer support team at customerservice@screamermine.com. Most issues can be resolved amicably through open communication.

 

Mediation: If direct negotiation does not resolve the dispute, both parties may agree to participate in mediation. Mediation is a voluntary process where an impartial third party helps facilitate communication and negotiation between the parties to reach a mutually agreeable solution.

 

Arbitration: If mediation is unsuccessful, either party may choose to submit the dispute to binding arbitration. Arbitration will be conducted by a neutral arbitrator or arbitration service agreed upon by both parties. The decision of the arbitrator will be final and binding, and judgment may be entered in any court with jurisdiction.

 

Litigation: If arbitration is not agreed upon or fails to resolve the dispute, either party may pursue legal action in the appropriate court. By using our eCommerce website, you agree that any legal action will be brought in the courts located within the jurisdiction specified in the governing law section below.

 

Governing Law and Jurisdiction

This Dispute Resolution Policy is governed by and construed in accordance with the laws of the jurisdiction where screamermine.com is headquartered. Any legal proceedings related to disputes will take place in the courts of that jurisdiction.

 

Exceptions:

This Dispute Resolution Policy does not apply to disputes arising from unauthorized or fraudulent use of our ecommerce website, violations of our Terms of Service, or any other activities that may harm screamermine.com or its users.

 

Amendments

Screamermine.com reserves the right to amend this Dispute Resolution Policy at any time. Changes will be effective immediately upon posting on our website.

 

Contact Information

If you have any questions or concerns about this Dispute Resolution Policy, please contact us at customerservice@screamermine.com.